An end-to-end field service management (FSM) solution also may contain: route optimization, entitlements and contract management, product and pricing configuration, project management software, reporting and service analytics etc.

Field Service Management

The field service management applications should have the scope to achieve four objectives: receipt of requests for a field service technician over the Internet, over the telephone or from an intelligent device, scheduling and assigning a service technician (long, midrange, weekly and intraday optimization of the technician, factoring in assets and improved service-level agreement [SLA] compliance).

In addition, technician enables complete mobilization to perform end-to-end service tasks, including the ability to look up inventory status in real time or cached on a wireless device.

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